General

The Finlok domains finlok.com and finlok.in, its sub-domains, its website www.finlok.com, its microsites and its landing pages, collectively called as Website, Finlok bankend APIs and the Finlok Mobile App is owned by and operated by Janmitr Solutions Pvt Ltd. Finlok provides services to its users through the website, mobile App, SMS, Emails, calls, databases and other online and offline channels.

This privacy policy sets out how Finlok collects, shares, uses and protects your personal information whether by using Finlok App; information submitted to us on applications or other forms and by other means; information collected via promotional offers; or via any other means. Terms not defined in context have the meanings ascribed to them in the Definitions section of the Terms and Conditions. Finlok is committed to ensuring that your privacy is protected. You can be assured that information that can help identify you provided via any means when using this App will only be used in accordance with this privacy statement.

This policy does not apply to the practices of organizations that we do not own or to people that we do not employ or manage.

Information Collected

  1. Finlok may collect and process user information including but not limited to mobile number, name, contact information, date of birth, email, id proof such as copy of pan card, voter id, aadhaar card, address proof, monthly income, marital status, your profile picture and any other images uploaded by you, your device identification number (IMEI), transactional information such as history of financial transactions, bank transactions or other similar information stored on your mobile phone or other sources which you provided Finlok with access to and any other details or information that we may request from time to time and any information as per our registration process, identification and verification of your mobile number, your savings and borrowings in the chit groups you participate, overall financial and non-financial transaction history in chit groups and within the App.
  2. We use analytics tools including but not limited to google analytics and may also collect the standard app usage statistic such as the pages visited, the links you click on the mobile App /Website, the number of times you access a page, the number of times you have interacted on this App /website, amount of time spent by you on our website, your overall interactions with the app, Internet Protocol Address (IP Address), browser information and other logs. We also may collect & verify information about you from a variety of sources, including without limitation, computer systems; third-party sources, government agencies, and other suppliers of information; and consumer-reporting agencies. You consent to our collection, transfer and storage of information by computers or other transfer or storage devices anywhere across the globe.

How we use your information

We use your personal information primarily for our everyday business purposes including

We use your personal information primarily for our everyday business purposes including

  1. Verify your identity
  2. Process your Transactions
  3. Maintain your Finlok account
  4. Disclose Users information to its agents under a strict code of confidentiality.
  5. Disclose User Information to such third parties to whom it transfers its rights and duties under the customer agreement entered with the Users. In such an event, the said third parties use of the information will be subject to such confidentiality obligations as contained in this Policy.
  6. Disclose Users information to any member of its related or group companies including its subsidiaries, its ultimate holding company and its subsidiaries.
  7. Respond to court orders and legal investigations (if applicable)
  8. Report to credit bureaus (if applicable)
  9. Gather information about Finlok Services access, usage and performance
  10. Enhance your consumer experience
  11. As otherwise permitted or required by law
  12. Our marketing purposes, such as to offer our products and services to you or notify you about future events and promotions
  13. Joint marketing with other affiliate partners (if applicable)
  14. Third-party advertising companies and/or ad agencies to serve ads when You visit Our Web site/App. These companies may use information about Your visits to provide advertisements on this site and other sites about goods and services that may be of interest to You. These sites may have different privacy practices and We encourage You to read their privacy policies.

By accepting the terms of this policy, you specifically agree that Finlok and its affiliates, may access, use, and store your personal information for identification verification purposes and provision of products and services. Without limiting the foregoing, we may, directly or through third parties: (i) make any inquiries we consider necessary to verify your identity and/or Finlok account information, and (ii) request and obtain any consumer report, credit report or similar information relating to you and to take action we reasonably deem necessary based on the results of such inquiries and reports, and you hereby authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.(iii) contact You via any mechanisms, not limited to email, sms, or phone calls, to solicit feedback of Your experience and to provide any additional services that You would be eligible for, either as a customer or as a visitor. We are not liable for any damages occurring to You as part of feedback solicitation and additional service provision. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. You may also contact us at any time to review and request changes to any of your personally identifiable information. Disclosures not subject to an opt-out choice include: disclosures necessary to effect, administer or enforce a Transaction you request; disclosures permitted or required by law; or disclosures to prevent fraud or other illegal activities. All information you provide is stored on its secure servers. User information will be stored for as long as necessary to comply with its legal obligations or for any other business purposes.

Security of your information

To help protect your personal information from unauthorized access and use, we endeavour to use best effort security measures. These measures can include physical, electronic, and procedural safeguards such as computer safeguards, encrypted communication, and secured files and buildings. We also endeavour to limit personal information access to only employees, agents, and representatives that need to know. Any loss, financial or otherwise, resulting from your negligence will not be the liability of Finlok and you agree to not hold us liable for any loss arising out of such negligence and / or breach.

Miscellaneous

  1. Cookies. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider systems to recognize your browser and capture and remember certain information.
  2. Children’s Privacy. The Finlok Website/App is not directed at persons under the age of 18. Finlok does not knowingly collect or maintain information from persons under the age of 18

Changes to this policy

From time to time, we may need to update this statement because of a change in the Finlok functionality or in applicable laws. When we do so, we’ll note on the Finlok App /website that the policy has been changed. Changes will go into effect within a day after we post the new policy.

Contact Us

For more information about Finlok’s privacy policy or practices you can contact us at support@finlok.com

How we use your information

Finlok makes no warranty or representation of any content provided through its website or App including but not limited to photographs, information, illustrations, blogs, testimonials and has no liability in respect thereof. You agree that any action on your part is at your own risk and responsibility. You are solely responsible for all your communications and interactions with other users, with Chit Fund Companies or with other persons with whom you interact or communicate with because of your use of the service.

You are solely responsible for reviewing, evaluating, and participation in any chit groups. Finlok facilitates transactions between its users and Finlok’s approved and vetted chit fund partner companies for chit groups. Finlok will not be responsible for any transactions undertaken outside the Finlok platform. You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Service and Content. Neither FINLOK nor any other party involved in creating, producing or delivering the service or content will be liable for any incidental, special, exemplary or consequential damages, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or service, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with the use of or inability to use the service or collective content, from participation in any chit groups, whether based on warranty, contract, product liability or any other legal theory, and whether or not FINLOK has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

You acknowledge and agree to indemnify and hold FINLOK harmless in connection with, any claim and any damages or expenses arising from your use of the service. We do not warrant that our Services will be always available without any disruptions.

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